Promotions and loyalty
Understand what each reward involves
Instant Karma, loyalty features, the Rewards Shop and personalised promotions serve different purposes. An account offer may have its own eligibility, wagering, expiry and withdrawal conditions. Check which features are available in your account before taking part.
A separate promotional feature
Instant Karma is a cash-drop promotion. Participation and any award are governed by the particular promotion, including eligibility and prize conditions.
Opening this information panel does not enter a promotion or claim a reward.
Programme rules come first
A loyalty programme can connect qualifying activity with points or other benefits. Check which features are active in your account before taking part.
Check what is available to exchange
A rewards shop is a catalogue of programme offers. Availability, points requirements and redemption rules depend on the active programme. Check your account for current rewards and their requirements.
Offers can differ between accounts
Personalised promotions may have account-specific eligibility, limits and expiry. Read the offer attached to your account rather than assuming another player’s offer also applies to you.
Before accepting
Four details to check
Eligibility
Check qualifying deposits, account requirements and which games count.
Reward type
A cash balance, bonus balance, free spins and points can have different uses.
Limits & expiry
Read the stake cap, completion deadline and any maximum withdrawal.
A useful reference
Reward terms, explained
Reward terms, in plain English
General definitions, not a list of guaranteed account benefits
8 terms
- Cashback
- A return calculated under an offer’s rules, often from a defined loss amount. Check exclusions, caps and wagering.
- Cash Drop
- A promotional award distributed under specific eligibility and selection rules. An award is not guaranteed.
- Bonus Balance
- Promotional funds with conditions that can differ from a withdrawable cash balance.
- Loyalty Points
- Units used in a loyalty programme. Earning rules, value and expiry depend on that programme.
- Reward Shop
- A catalogue where eligible rewards may be exchanged under programme rules; availability can vary.
- Wagering
- The total qualifying stakes required by a promotion before eligible funds can be withdrawn.
- Eligibility
- The conditions that determine who can take part, such as account status, location or qualifying activity.
- Expiry
- The time limit for using a reward or completing its conditions.
Using your reward
A reward balance is not always withdrawable
Promotional funds can remain separate from cash until their conditions are met. Completing wagering does not replace identity verification, and standard withdrawal limits can still apply.
If you have VIP status, confirm any higher withdrawal allowance directly in your account. A particular VIP limit or reward amount should not be assumed from another player’s offer.
Review withdrawals and verification